Call us on: 01782 827018

Terms & Conditions of Sale




Access to

We will do our utmost to ensure that availability of the web site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. The web site or any portion of this web site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the express written consent of Associated Calibration & Training Ltd.


Your conduct

You must not use the web site in any way that causes, or is likely to cause, the web site or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not Associated Calibration & Training Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the web site for lawful purposes only. You must not use the website for any of the following:


  • For fraudulent purposes, or in connection with a criminal offence or unlawful activity
  • To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy, or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters mass mailings or any “spam”
  • To cause annoyance, inconvenience or needless anxiety



Orders will only be accepted and processed in accordance with the terms and conditions set out on this page. By placing an order with Associated Calibration & Training Ltd you are accepting these terms of sale. Customer’s terms and conditions will only be accepted where agreed in our written quotation.



Orders are open for acceptance within 30 days from the date of issue on our quotation unless otherwise stated in the quotation.


Order Acceptance

Orders will be accepted and processed once sufficient information has been received. This will include an official order number on the customers headed paper, clear details of the items required and reference made to any quotations against the order is matched. Instructions that fall outside of these requirements will be the subject to a revised offer following a review of the instructions sent.


Pricing and availability

Whist we endeavour to complete orders quickly we are at the disposal of our suppliers. We will accept no responsibility for loss due to delayed delivery. We will provide despatch information or an estimated delivery date. Estimates are just that they are not guaranteed despatch times and should not be relied upon as such. Whilst we endeavour to hold sufficient stock to meet all orders, we may have insufficient stock to supply or deliver the goods ordered. If this occurs, we will endeavour to advise you. Whilst every effort is made to ensure the accuracy of prices no responsibility can be accepted for errors or omissions. We will endeavour to give as much notice as possible of any changes in price. All goods are invoiced at the price ruling at the date of shipping. All prices are quoted in UK pounds sterling and are subject to change without notice.



All prices are subject to VAT and subject to changes in taxation. VAT no 776264692. We are not responsible for any other importation taxes or charges that may be levied at the delivery destination. These terms and conditions and all transactions relating to this web site are governed by the laws of England and Wales and are subject to the non-exclusive jurisdiction of the English Courts.



Payment terms are as laid down on the website. Good will only be shipped on clearance of payment.


Hire of Goods

Please see terms and conditions of hire for further details



The accuracy of a test instrument should be verified and recorded annually or in accordance with manufacturer’s instructions. Test instruments are usually calibrated at least every twelve months, in some cases such as gas monitors this can be six months. ACT provide calibration certificates for each instrument we calibrate. The certificate verifies that the instrument was within calibration parameters at that time only. The certificate does not guarantee that the instrument is fit for purpose at any time after that. Should the equipment under test fail calibration we will provide a quotation for the subsequent repair work required in order to complete the calibration process. Your authority will be sought before we proceed with any extra work.



Repairs will be undertaken following the acceptance of our standard repair charge or written quotation.

In the event that we cannot repair your equipment will offer you one of the following options;

  1. Forward you tester to the appropriate manufacturer for repair at an agreed cost.
  2. Return the equipment to you. Please note a £65.00 fee will apply to cover investigation and carriage costs.
  3. Scrap the your tester. No charges apply.
  4. Quote you for a new replacement tester.

A warranty period of three months is offered on repairs we undertake.



Where goods are in stock, orders received before 1.00pm, (subject to payment clearance), will be shipped for delivery the following working day between the hours of 9.00am – 5.00pm. Goods weighing more than 2kg will be shipped via Fedex. For goods weighing less than 2kg Royal Mail recorded or special delivery will be used. In either case customers are bound by the terms & conditions of the shipping company used. For goods that are not in stock please allow up to 28 days for delivery.



We will not be responsible for any loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the web site/ our services or when a contract for the sale of goods by us to you was formed.



If we do not receive shipping instructions within seven days of notification that the goods are ready for despatch we reserve the right to charge a storage fee. If at the end of three months no instructions have been received regarding the despatch the goods will be invoiced in full. If after six months we have not received instructions for the despatch the goods will revert to the property of Associated Calibration & Training Ltd.


Alteration of service or amendments to the conditions

We reserve the right to make changes to our web site, policies, and these Conditions of Sale at any time. You will be subjected to the policies and Conditions of Sale in force at the time that you use the web site or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you.) If any of these conditions is deemed invalid, void, or for any other reason unenforceable, that condition will be deemed serviceable and will not affect the validity and enforceability of any remaining condition.


Events beyond our control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay of failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


Loss or damage of goods in transit

In the event of any loss or damage to goods in transit, cover is limited to the terms of the company instructed to deliver the goods. Where goods are shipped via carrier cover will be limited to £120.00 maximum. Customers are advised to make provision for adequate insurance cover for their own equipment. Claims for damage or loss of goods shipped via carrier must be received before 3.00pm the day after the delivery or scheduled delivery date.


Cancellation / Refunds

Goods may only be cancelled if we have yet to receive the goods from our suppliers. Cancellations should be advised by post or e-mail and include the reasons for cancellation. Where cancellations are made a minimum re-stocking charge of 25% of the total invoice amount applies plus any costs incurred from our suppliers that we cannot otherwise recover.

In the even of a training course being cancelled within 48 hours of taking place the company will charge 100% of the course fee.

Where a refund is authorised please allow up to 28 days for processing.

Where goods are faulty the manufacturer’s warranty terms shall apply. Manufacturer’s warranties may vary from product to product. Faulty goods shall be returned to the original supplier for repair / rectification and returned to the customer once complete.



The privacy of all our customers is extremely important to us. We do not store credit card details nor do we share customer details with any 3rd parties. Associated Calibration and Training Ltd complies with the Data Protection Act 1988.


Legal Construction

Any contract entered into shall operate as an English contract and conform to English Law.


Title and Risk

All goods shall remain the property of Associated Calibration & Training Ltd until payment of all invoiced amounts is made in full. All risk in the goods shall be borne by the customer from the point of despatch to the destination. The customer must make insurance arrangements to the full value of the goods at risk.



In the unlikely event of a complaint please contact;

Associated Calibration & Training Ltd
Unit 12
North Staffs Business Park
Innovation Way


Associated Calibration & Training Ltd will confirm receipt of your complaint within five working days and endeavour to resolve any issues within one calendar month. If the matter cannot be resolved within this time we shall inform you when an answer can be expected.



Associated Calibration & Training Ltd

Registered in England 4218069